Most CX and contact centre leaders know AI matters. Few have a strategy that actually holds up in the boardroom, in budget conversations, or in contact centre, CX, or BPO realities.
The Get AI Strategy Sprint changes that.
In two intensive days — virtual or in-person — your leadership team works through the Human-Centred [AI] OS™ to align on what AI should do, what it should protect, where to start, and how to measure success. You leave with a roadmap you built together — not a consultant's slide deck you have to translate.
What it is
A 2-day executive design sprint using the Human-Centred [AI] OS™ framework — purpose-built for CX, contact centre, and BPO leadership teams who need to move from AI conversation to AI execution.
📅 2 days · Virtual or in-person
👥 Ideal for EXCO, C-Suite and senior management teams
What you walk away with
✦ A shared, aligned AI strategy across your leadership team; no more competing narratives
✦ A prioritised use case portfolio; the AI opportunities most worth pursuing first, ranked by value and feasibility
✦ Your Human-Centred [AI] OS™ roadmap; a practical, executable 90-day pathway with clear ownership
✦ A leadership team that is aligned, confident, and ready to act
Why "Human-centred" AI
95% of AI projects fail, not because of the technology. Because organisations deploy AI without their people.
The Get AI Strategy Sprint is built on the Human-Centred [AI] OS™, a proprietary framework grounded in Ubuntu values that puts trust, dignity, workforce readiness, and measurable business value at the centre of every AI decision.
This is not a technology workshop. It is an executive strategy session for leaders who want AI to work for their customers, their teams, and their business.
What Clients Say
"I joined as an operations leader. I'm leaving with a 90-day scored plan and three use cases I know organisations will appreciate. I'm not just graduating — I'm also taking away something real." — K Ogbuei, Programme Participant
"I have never experienced training that is so organised and filled with content I can use immediately. Straight to the point learning, no fluff — just pure insight."
— M van Straaten, Programme Participant
Who is this for
This sprint is designed for:
- CEOs, COOs, and CX Directors navigating AI adoption in complex customer operations
- Contact centre and BPO leadership teams who need strategic alignment before investing in AI
- Senior management teams who have heard the AI pitch and now need an honest, independent framework to evaluate it
Investment
Pricing is available on request and scoped based on team size, format, and location.
The Get AI Strategy Sprint is facilitated by Werner Tenten, a Human-Centred AI Advisor with 25+ years in applied technology, 12+ years in applied AI, and a track record across 50+ enterprise brands, including Old Mutual, MTN, Momentum and Vodafone.
Werner has been on both sides of every AI decision — as buyer, vendor, co-founder, and advisor. That perspective is what makes this sprint different.
🌐 Learn more about Werner [1010]
Editorial
Interested to learn more and lead the pack?