Explore upcoming and past events & programs from across the globe — from online expert panels, in-person events and expert programs that shape responsible people centred AI. Stay informed about discussions that influence AI adoption in today’s CX world.
Women anchor customer & agent care in CX and contact centres, yet their voices remain underrepresented in Human-Centred AI strategy. Join 20 women leaders building AI strategies that actually work for CX, contact centres & BPOs.
The CX AI Design Lab is a fully sponsored, in‑person intensive in Cape Town and Johannesburg, where CX, contact centre and BPO leaders spend one day using leading generative AI models to tackle their own challenges – no technical background needed.
Master organisational foundations for people-centric transformation in CX. Learn principles of ethical AI integration and strategic change management to build lasting success.
Human-centred AI that amplifies efficiency, empathy, creativity and adaptability is rapidly becoming a key differentiator in customer experience. Yet most CX and contact centre leadership teams are still stuck between AI hype and frontline reality.
Women anchor customer & agent care in CX and contact centres, yet their voices remain underrepresented in Human-Centred AI strategy. Join 20 women leaders building AI strategies that actually work for CX, contact centres & BPOs.
𝐃𝐫𝐢𝐯𝐢𝐧𝐠 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜, 𝐏𝐞𝐨𝐩𝐥𝐞-𝐜𝐞𝐧𝐭𝐫𝐞𝐝 𝐀𝐈/𝐆𝐞𝐧𝐀𝐈 𝐈𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧.
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