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Microsoft Brings AI to Every Cell: The New Copilot Function Supercharges Excel 3 min read

Microsoft Brings AI to Every Cell: The New Copilot Function Supercharges Excel

Werner [1010]

Microsoft has launched Copilot in Excel for Windows and Mac with a Microsoft 365 Copilot license. This feature uses AI to streamline data analysis and boost productivity for users from small businesses to large enterprises.

Werner [1010]
• News • Productivity
Anthropic Unveils 1 Million-Token Context Window: Expanding the Horizon for Enterprise AI in Contact Centres 3 min read

Anthropic Unveils 1 Million-Token Context Window: Expanding the Horizon for Enterprise AI in Contact Centres

What if your AI could remember every detail from every support call from each of your clients—forever? With Anthropic’s million-token leap, contact centre teams can finally connect, solve, and innovate without former token limits. Ready to see how far context can take you? Let’s explore.

Werner [1010]
Werner [1010]
• News
Productivity Basics: Rev up your race with Generative AI as your collaborative partner for more power! 6 min read

Productivity Basics: Rev up your race with Generative AI as your collaborative partner for more power!

Generative AI helps contact centers focus on what matters—real human conversations. It lets agents skip repetition, boosts creative work, and gives managers more time for strategy. Productivity is now about partnering with AI to uncap your team’s true potential and drive engagement.

Editorial
• Productivity
Gridmasters: Best AI Spreadsheet Tools for Contact Centre Executives 15 min read

Gridmasters: Best AI Spreadsheet Tools for Contact Centre Executives

Struggling with spreadsheets? Modern AI tools for contact centers eliminate manual data headaches, automate reporting, and deliver instant insights. Reclaim hours each week to coach teams and focus on strategy. Discover the top solutions and level up your impact—let’s dive in!

Editorial
• Apps
Mindset Shift | Part 3: AI as a Humanity Amplifier — Trust, Purpose & Ethical Courage at Full Throttle 6 min read

Mindset Shift | Part 3: AI as a Humanity Amplifier — Trust, Purpose & Ethical Courage at Full Throttle

Are you ready to see how AI can amplify trust, galvanize purpose, and turn ethical courage into your team’s performance edge? If you want to do more than just “keep up,” it’s time to hit full throttle—where humanity leads, and AI follows.

Editorial
• Training
Contact Centre Exec’s Race Day Prompting Playbook 14 min read

Contact Centre Exec’s Race Day Prompting Playbook

Unlock your contact center’s true potential—not with endless reports, but with precision-engineered AI prompts. This playbook empowers executives to ask smarter questions, get actionable answers, and drive results. Level up your leadership with prompts that transform, not just automate.

Editorial
• Prompting • Productivity

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