The managers and team leaders who run your contact centre, CX operation or BPO floor are the most important people in your AI transformation. They are the ones who translate strategy into reality — or quietly resist it.
AI Orchestrate gives them the skills, confidence, and practical tools to lead AI-enabled teams — without the jargon, the hype, or the need to become technologists.
What it is
A 2-day manager-level AI enablement programme — facilitated, practical, and built for the people who actually run the organisation.
AI Orchestrate deconstructs how managers and team leaders currently work, identifies where AI can remove friction and multiply their impact, and rebuilds their workflows with AI embedded — practically and sustainably.
📅 2 days · Virtual or in-person
👥 Ideal for managers, team leads, and operational leaders
What you walk away with
✦ Measurable productivity gains — clear before and after on how AI changes your daily workflow
✦ AI-enabled workflow redesign — your actual workflows rebuilt with AI where it adds the most value
✦ Manager confidence with AI tools — practical skills, not theory
✦ A team lead who can bring their team with them — not just use AI themselves
Why this matters for cx & contact centres
Contact centre managers carry one of the highest cognitive loads in any organisation. They manage people, performance, compliance, customer escalations, and real-time operations — simultaneously.
AI Orchestrate is specifically designed for this reality. It does not teach generic AI productivity. It deconstructs the specific workflows, pressures and responsibilities of CX and contact centre management — and rebuilds them with AI embedded where it actually helps.
The result is not just a more productive manager. It is a manager who can lead their team through AI transformation with confidence and genuine ownership.
What Clients Say
"I didn't expect the level of professional business output. To come out with what we came out with — that was fantastic." — Programme Participant
"My thinking has shifted quite significantly from where it was when we started. I didn't expect the level of practical input we would get — time was well spent."
— Programme Participant
Who is this for
- Contact centre operations managers and team leaders
- BPO floor managers and client delivery leads
- CX operations supervisors and senior advisors are ready to step into AI-enabled leadership
- Organisations that have invested in or want to invest in AI technology and need their managers to actually use it
Investment
Pricing is available on request and scoped based on group size, format, and location.
The Get AI Orchestrate is facilitated by Werner Tenten. Human-Centred AI Advisor and founder of Get AI. Werner has spent 25+ years working on both sides of enterprise technology — understanding exactly what managers need to succeed in complex, high-pressure environments.
🌐 Learn more about Werner [1010]
Editorial
Interested to learn more and lead the pack?