Cohort 2 Applications - Launching July/August (Limited spaces available — applications evaluated in order received)
AI is reshaping customer experience, contact centres and BPOs – and many of the people leading these transformations are women. Yet most AI conversations and communities still don't reflect their realities, constraints or voices.
Based on the success and feedback from Cohort 1, we are launching Cohort 2 of the exclusive Women Leading AI in CX programme — now available in two formats designed to fit your reality.
Choose Your Format
⚡ 2-Week Sprint — Online
The same depth and rigour as Cohort 1. A tighter, more intensive timeframe. Two weeks of live expert-led sessions, 2hours per day. Peer collaboration and hands-on playbook building — fully virtual and designed for senior leaders who are ready to accelerate without the 6-week commitment.
📍 2-Day In-Person Event — Cape Town & Johannesburg
A full immersive experience in a room with your peers. Two focused days of live facilitation, expert sessions, and hands-on playbook work — with the energy, depth and connection that only in-person delivers.
Both formats deliver the same outcome — your personalised Human-Centred AI in CX Playbook and your Certificate of Completion.
What the program offers
Over your chosen format, you will:
- Join live, expert, women-led sessions on AI use cases in CX/contact centres/BPOs, workforce transformation, governance and Human-Centred AI design.
- Collaborate with seasoned practitioners across CX, AI, and BPO leadership.
- Engage in high-level exchange with industry veterans and AI pioneers.
- Work alongside a Brain Trust of CX and BPO executive leadership.
- Leave with a concrete "Human-Centred AI in CX Playbook" tailored to your organisation.
- Receive a Certificate of Completion in Human-Centred AI in CX, Contact Centres & BPOs
Who is this for?
Senior women in CX, contact centres and BPOs who are:
- Involved in or leading AI initiatives in their organisation
- Ready to move from AI awareness to actionable AI strategy
- Looking for a peer learning environment with women facing similar challenges and opportunities
- Committed to showing up and doing the work
✅ Applications are evaluated based on seniority and the criteria outlined in the application form. Only fully completed applications will be considered. Preference is given to completed applications received in order. First-come, first-served based on the criteria met.
Your Investment
The full programme value is R30,000.
Through the support of our programme sponsors, your participation fee is just R3,000 — making this one of the most accessible and high-value AI leadership programmes available to women in CX in South Africa.
Sponsorship covers 90% of the programme cost. Your R3,000 registration fee secures your place and your commitment to the cohort.
When
Cohort 2 is targeted to launch at the end of July or early August 2026.
Spaces are strictly limited to 20 participants per format. Applications are reviewed in order of submission.
Not a woman but interested in a similar programme? We would love to hear from you here.
Interested in sponsoring Cohort 2 and associating your brand with Human-Centred AI strategies in CX? Get in touch.
Editorial
Interested in sponsoring this event and associating your brand with Human-Centred AI Strategies?
FAQ
1. Do I need to be “technical” or work in IT/data?
No. This is for business and operations leaders. IT & technical leaders leading teams will also find this very useful. You don’t need to code or build models. You do need to be close enough to AI decisions to care about strategy, people impact and outcomes.
2. Why is this women-only?
Women are at the centre of customer and agent care, but are still underrepresented in the rooms where AI strategy is set. This cohort creates a space where women leaders can speak frankly about AI, people, politics and risk – and shape Human-Centred AI from that lived experience.
3. How much time will this actually take?
This has not yet been finalised. We estimate: Around 2 hours per day for 2 weeks OR 2 full days.
4.Will this turn into vendor sales pitches?
- Core strategy sessions
- Led by a moderator whose job includes keeping the space vendor-neutral.
- Strict no-pitch policy: no product demos, no pricing talk, no “book a meeting” nudges.
- Industry and technology leaders will be carefully selected and will serve only as educators and trusted advisors, sharing case studies on what worked, what failed, and how to think about AI in CX/contact centres/BPOs.
- Sponsored: spotlight slots (clearly marked, time-boxed)
- Sponsors will receive a separate & limited 20-40-minute session to present their solutions and offers.
- These are clearly labelled as sponsor sessions, separate from the core strategy design flow, so you always know when you’re in “learning and design” vs “vendor spotlight”.
The moderator is explicitly responsible for protecting the learning space and making sure that any vendor involvement serves your development first.