Editorial

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GET AI / IGNITE

Get AI · Workforce Transformation · CX, Contact Centres & BPO Leaders · Bottom-up buy-in. Real transformation.

By Editorial

/ 26 Jun 2026

GET AI / ORCHESTRATE

Get AI · Management & Workforce Enablement · CX, Contact Centres & BPO Leaders · Stop working on work. Start orchestrating it.

By Editorial

/ 26 Jun 2026

GET AI / STRATEGY SPRINT

Get AI · Executive Services · CX, Contact Centres & BPO Leaders · From AI ambition to a 90-day executable roadmap in two days.

By Editorial

/ 18 Mar 2026

AI Skills Are Now Your Career Accelerator

Accenture, Meta, and Amazon are linking AI skills directly to promotions—rewarding those who master it now. While most firms build AI capability, early pros gain massive career edges by delivering real value.

By Editorial

/ 12 Mar 2026

AI Skills Are Now Your Career Accelerator

Why People-Centred AI Is Your Only ROI Strategy

When AI is used to cut people, it breaks trust, drains knowledge, and quietly increases long-term costs. When it’s used to support your agents, it lifts performance, protects relationships, and turns contact centres into value centres.

By Editorial

/ 13 Feb 2026

Why People-Centred AI Is Your Only ROI Strategy

The Real 2026 F1 Grid of AI Models for CX, Contact Centres & BPOs

By Editorial

/ 9 Oct 2025

The Real 2026 F1 Grid of AI Models for CX, Contact Centres & BPOs

Basics of Prompting Like a Champ!

Strategic prompts elevate CX execs. While most execs ask basic questions, prompt champions dig deeper, using focused queries to reveal friction and gaps. Master this skill to turn conversations into insights your competitors overlook.

By Editorial

/ 29 Jul 2025

Mindset Shift | Part 1: Beyond Horsepower & CCs: The Ultimate Competitive Edge Is Your Mindset

Ready to put AI in pole position? The secret isn’t mastering the machine—it’s reprogramming your own playbook for curiosity, scepticism, and fast laps around failure. Here’s how the leaders are winning real races—in mindset, not just machinery.

By Editorial

/ 28 Jul 2025

Mindset Shift | Part 1: Beyond Horsepower & CCs: The Ultimate Competitive Edge Is Your Mindset

Productivity Basics: Rev up your race with Generative AI as your collaborative partner for more power!

Generative AI helps CX leaders focus on what matters—real human conversations. It lets agents skip repetition, boosts creative work, and gives managers more time for strategy. Productivity is now about partnering with AI to uncap your team’s true potential and drive engagement.

By Editorial

/ 27 Jul 2025

Productivity Basics: Rev up your race with Generative AI as your collaborative partner for more power!

Mindset Shift | Part 2: Racing Past the Playbook—Co-Intelligence in Uncharted Territory

What if the old rules of AI no longer applied—and your next breakthrough wasn’t in a playbook, but right on the other side of the unknown?

By Editorial

/ 27 Jul 2025

Mindset Shift | Part 2: Racing Past the Playbook—Co-Intelligence in Uncharted Territory

Gridmasters: Best AI Spreadsheet Tools for CX, BPO & Contact Centre Executives

Struggling with spreadsheets? Modern AI tools for CX, BPOs & contact centres eliminate manual data headaches, automate reporting, and deliver instant insights. Reclaim hours each week to coach teams and focus on strategy. Discover the top solutions and level up your impact—let’s dive in!

By Editorial

/ 27 Jul 2025

Gridmasters: Best AI Spreadsheet Tools for CX, BPO & Contact Centre Executives

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