News

Claude AI Just Landed in PowerPoint: What This Means for CX, Contact Centre and BPO Leaders

🚀 Claude AI just landed in PowerPoint for Pro users! Build stunning presentations instantly — brand templates untouched, data auto-pulled from your tools. Contact centres & BPOs: say goodbye to manual client reports, training decks, and proposals. Transform your workflow today!

By Werner [1010]

/ 25 Feb 2026

Claude AI Just Landed in PowerPoint: What This Means for CX, Contact Centre and BPO Leaders

Cognizant’s Claude Rollout: Igniting the Next Wave of Enterprise AI Transformation

Cognizant is rolling out Claude to up to 350,000 associates—bringing agentic, MCP‑connected, human‑in‑the‑loop AI from pilot to production. See how this blueprint can supercharge CX, contact centres, and BPOs—safely, at scale.

By Werner [1010]

/ 5 Nov 2025

Cognizant’s Claude Rollout: Igniting the Next Wave of Enterprise AI Transformation

DeepSeek OCR: Next-Gen Document AI Unlocks New Possibilities for CX, Contact Centre, and BPO Leaders

Ready to unlock lightning-fast, cost-saving automation across all your documents? DeepSeek’s new OCR tech compresses, analyses, and organises mountains of content—supercharging CX, contact centre, and BPO ops with insights and scale once thought impossible.

By Werner [1010]

/ 21 Oct 2025

DeepSeek OCR: Next-Gen Document AI Unlocks New Possibilities for CX, Contact Centre, and BPO Leaders

OpenAI Unveils AgentKit: A Game-Changer for Contact Centres and Customer Experience

Supercharge CX and BPO innovation: OpenAI’s AgentKit empowers leaders to design, deploy, and elevate AI agents—simplifying workflows and unlocking new possibilities for both customers and our agents in today’s rapidly evolving contact centre landscape.

By Werner [1010]

/ 7 Oct 2025

OpenAI Unveils AgentKit: A Game-Changer for Contact Centres and Customer Experience

Unlocking Agentic AI Value: A CX Leader’s Guide to Choosing the Right Processes for Transformation

Discover why leading CX teams are rethinking which business processes truly need agentic AI. Learn the practical approach to pinpoint the most valuable use cases—so you drive real results, not just more automation. Ready to future-proof your CX strategy?

By Werner [1010]

/ 30 Sep 2025

Unlocking Agentic AI Value: A CX Leader’s Guide to Choosing the Right Processes for Transformation

Grok 4 Fast: Pilots Just Got More Affordable — What CX Leaders Need To Know

With Grok 4 Fast, running a full AI agent assist session costs about $0.002 per call—just a tiny fraction of a cent. CX, Contact centres and BPO leaders can now test real-world pilots affordably, scaling innovation without the budget pain that held back AI adoption.

By Werner [1010]

/ 25 Sep 2025

Grok 4 Fast: Pilots Just Got More Affordable — What CX Leaders Need To Know

Gartner’s 2025 Customer Service AI Use-Case Assessment — Our Take for Forward-Thinking Leaders

Gartner’s Customer Service AI matrix helps contact centre leaders focus on “Likely Wins”, consider “Calculated Risks”, and defer “Marginal Gains”—empowering smart, value-driven AI adoption. Learn more here and at Gartner.

By Werner [1010]

/ 16 Sep 2025

Gartner’s 2025 Customer Service AI Use-Case Assessment — Our Take for Forward-Thinking Leaders

Claude Unleashes AI File Creation: Next-Level Productivity for CX & BPO Leaders

Say goodbye to manual report prep and hello to instant, AI-powered file creation. Anthropic’s Claude now builds Excel, PPT, and docs on command—changing the game for operations leaders in customer experience and business process outsourcing

By Werner [1010]

/ 12 Sep 2025

Claude Unleashes AI File Creation: Next-Level Productivity for CX & BPO Leaders

Unlock Free Early Access: PayPal and Venmo Launch Game-Changing AI Browser for Smarter Customer Experience

PayPal and Venmo users get free early access to the Comet AI browser from Perplexity, plus a year of Perplexity Pro ($200 value). This launch sets the stage for smarter, AI-powered self-service and support—at no cost. Don’t miss out on the future of CX.

By Werner [1010]

/ 8 Sep 2025

Unlock Free Early Access: PayPal and Venmo Launch Game-Changing AI Browser for Smarter Customer Experience

AI Returns to the Drive‑Thru: Taco Bell and McDonald’s Try Again—What’s Different This Time?

AI is back at the drive‑thru—smarter, selective, and human‑guided. Taco Bell and McDonald’s are piloting voice-first systems that boost speed and accuracy while staff oversee them in real-time. It’s a pragmatic reboot built to earn trust: automate the routine, escalate the risky & delight customers.

By Werner [1010]

/ 2 Sep 2025

AI Returns to the Drive‑Thru: Taco Bell and McDonald’s Try Again—What’s Different This Time?

Google Expands NotebookLM: Audio & Video Overviews, More Languages, and Next-Level Content Summarisation

Experience a new era of information management with NotebookLM’s latest update. With streamlined media previews, wider language options, and support for richer content, cx leaders can now tackle complex insights more efficiently than ever.

By Werner [1010]

/ 26 Aug 2025

Google Expands NotebookLM: Audio & Video Overviews, More Languages, and Next-Level Content Summarisation

Microsoft Brings AI to Every Cell: The New Copilot Function Supercharges Excel

Microsoft has launched Copilot in Excel for Windows and Mac with a Microsoft 365 Copilot license. This feature uses AI to streamline data analysis and boost productivity for users from small businesses to large enterprises.

By Werner [1010]

/ 19 Aug 2025

Microsoft Brings AI to Every Cell: The New Copilot Function Supercharges Excel

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