In this insightful conversation, CX expert Clint Payne explores how artificial intelligence is transforming the customer experience (CX) landscape. Focusing on agent-facing AI, Clint highlights how technology is not only raising customer expectations but also driving the need for smarter, more strategic business strategies. Discover why treating AI like a child—carefully nurturing its growth before deployment—is the key to efficiency, automation, and truly transformational customer service.

📥Download the getai.cc exclusive Agent AI Playbook & Launch Kit with Templates, incl:

  1. The Agent-Facing AI Playbook (with Strategic Case for Agent-First AI, Proven Use Cases, Templates, and more)
  2. Risk Assessment Framework & Risk Register Template
  3. ROI Calculation Framework & ROI Template
  4. Stakeholder Allignment Framework & Checklist (with Operating Rhythm)
  5. Implementation Roadmap with Pilot Selection Criteria
  6. Knowledge Assistant Implementation Guide & Go-live Checklist
  7. Change Management Toolkit
    1. Agent Communication Templates
      1. Launch Announcement
      2. Daily Huddles during Pilot
      3. "AI Wrong" Playbook - What to do when AI gets it wrong
    2. Training Curriculum Outline
    3. Feedback Collection Systems

Who is this for?

Whether you’re a CX leader, business strategist, or technology enthusiast, this discussion will guide you through the essential steps to successfully implement AI in your organisation. Learn how automation can empower your agents, streamline backend processes, and elevate both employee and customer satisfaction. Clint also sheds light on why your competition isn’t just in your sector—every brand now competes with the highest standards set by technology itself.

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Key Takeaways

  • The focus of CX leaders is shifting towards agent-facing AI.
  • AI should be treated like a child, needing training before deployment.
  • Businesses must automate backend processes before customer-facing AI.
  • AI can significantly reduce handling time and improve employee satisfaction.
  • Customers are already using AI to communicate, so businesses must adapt.
  • You are competing with the standards set by other industries, not just your sector.
  • Start small with AI implementations and refine them over time.
  • AI should enable better customer experiences, not complicate them.
  • Understanding your business is crucial for effective AI deployment.
  • The customer experience landscape is rapidly changing due to technology.

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