Insights

Unlocking Agentic AI Value: A CX Leader’s Guide to Choosing the Right Processes for Transformation

Discover why leading CX teams are rethinking which business processes truly need agentic AI. Learn the practical approach to pinpoint the most valuable use cases—so you drive real results, not just more automation. Ready to future-proof your CX strategy?

By Werner [1010]

/ 30 Sep 2025

Unlocking Agentic AI Value: A CX Leader’s Guide to Choosing the Right Processes for Transformation

Grok 4 Fast: Pilots Just Got More Affordable — What CX Leaders Need To Know

With Grok 4 Fast, running a full AI agent assist session costs about $0.002 per call—just a tiny fraction of a cent. CX, Contact centres and BPO leaders can now test real-world pilots affordably, scaling innovation without the budget pain that held back AI adoption.

By Werner [1010]

/ 25 Sep 2025

Grok 4 Fast: Pilots Just Got More Affordable — What CX Leaders Need To Know

Gartner’s 2025 Customer Service AI Use-Case Assessment — Our Take for Forward-Thinking Leaders

Gartner’s Customer Service AI matrix helps contact centre leaders focus on “Likely Wins”, consider “Calculated Risks”, and defer “Marginal Gains”—empowering smart, value-driven AI adoption. Learn more here and at Gartner.

By Werner [1010]

/ 16 Sep 2025

Gartner’s 2025 Customer Service AI Use-Case Assessment — Our Take for Forward-Thinking Leaders

AI Returns to the Drive‑Thru: Taco Bell and McDonald’s Try Again—What’s Different This Time?

AI is back at the drive‑thru—smarter, selective, and human‑guided. Taco Bell and McDonald’s are piloting voice-first systems that boost speed and accuracy while staff oversee them in real-time. It’s a pragmatic reboot built to earn trust: automate the routine, escalate the risky & delight customers.

By Werner [1010]

/ 2 Sep 2025

AI Returns to the Drive‑Thru: Taco Bell and McDonald’s Try Again—What’s Different This Time?

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