Get AI (Page 3)

Claude Unleashes AI File Creation: Next-Level Productivity for CX & BPO Leaders

Say goodbye to manual report prep and hello to instant, AI-powered file creation. Anthropic’s Claude now builds Excel, PPT, and docs on command—changing the game for operations leaders in customer experience and business process outsourcing

By Werner [1010]

/ 12 Sep 2025

Claude Unleashes AI File Creation: Next-Level Productivity for CX & BPO Leaders

Unlock Free Early Access: PayPal and Venmo Launch Game-Changing AI Browser for Smarter Customer Experience

PayPal and Venmo users get free early access to the Comet AI browser from Perplexity, plus a year of Perplexity Pro ($200 value). This launch sets the stage for smarter, AI-powered self-service and support—at no cost. Don’t miss out on the future of CX.

By Werner [1010]

/ 8 Sep 2025

Unlock Free Early Access: PayPal and Venmo Launch Game-Changing AI Browser for Smarter Customer Experience

AI Returns to the Drive‑Thru: Taco Bell and McDonald’s Try Again—What’s Different This Time?

AI is back at the drive‑thru—smarter, selective, and human‑guided. Taco Bell and McDonald’s are piloting voice-first systems that boost speed and accuracy while staff oversee them in real-time. It’s a pragmatic reboot built to earn trust: automate the routine, escalate the risky & delight customers.

By Werner [1010]

/ 2 Sep 2025

AI Returns to the Drive‑Thru: Taco Bell and McDonald’s Try Again—What’s Different This Time?

Google Expands NotebookLM: Audio & Video Overviews, More Languages, and Next-Level Content Summarisation

Experience a new era of information management with NotebookLM’s latest update. With streamlined media previews, wider language options, and support for richer content, cx leaders can now tackle complex insights more efficiently than ever.

By Werner [1010]

/ 26 Aug 2025

Google Expands NotebookLM: Audio & Video Overviews, More Languages, and Next-Level Content Summarisation

Microsoft Brings AI to Every Cell: The New Copilot Function Supercharges Excel

Microsoft has launched Copilot in Excel for Windows and Mac with a Microsoft 365 Copilot license. This feature uses AI to streamline data analysis and boost productivity for users from small businesses to large enterprises.

By Werner [1010]

/ 19 Aug 2025

Microsoft Brings AI to Every Cell: The New Copilot Function Supercharges Excel

Anthropic Unveils 1 Million-Token Context Window: Expanding the Horizon for Enterprise AI in CX, Contact Centres & BPOs

What if your AI could remember every detail from every support call from each of your clients—forever? With Anthropic’s million-token leap, CX teams can finally connect, solve, and innovate without former token limits. Ready to see how far context can take you? Let’s explore.

By Werner [1010]

/ 13 Aug 2025

Anthropic Unveils 1 Million-Token Context Window: Expanding the Horizon for Enterprise AI in CX, Contact Centres & BPOs

xAI's Grok 4 Now Available Free Worldwide: Limited-Time Opportunity for CX, BPOs & Contact Centres

Grok-4 is now available for free with generous usage limits.

By Werner [1010]

/ 11 Aug 2025

xAI's Grok 4 Now Available Free Worldwide: Limited-Time Opportunity for CX, BPOs & Contact Centres

OpenAI Launches GPT5: Claims 'PhD-Level' AI

OpenAI launches its most advanced model yet, claiming that GPT5.0 achieves PhD-level performance in many domains.

By Werner [1010]

/ 7 Aug 2025

OpenAI Launches GPT5: Claims 'PhD-Level' AI

Gemini’s Guided Learning—A Shift in Enterprise AI Enablement, and what It Means for Contact Centres, BPOs and CX

Google’s new Guided Learning in the Gemini AI ecosystem empowers contact centre execs by streamlining agent onboarding, improving real-time training, and boosting productivity. It enables teams to quickly adapt to evolving customer needs, driving efficiency and better service outcomes.

By Werner [1010]

/ 6 Aug 2025

Gemini’s Guided Learning—A Shift in Enterprise AI Enablement, and what It Means for Contact Centres, BPOs and CX

DeepMind’s Genie 3: The Next Leap in Immersive Simulation

DeepMind’s Genie 3, launched August 5, 2025, sets a new standard for AI by generating dynamic, visually immersive 3D worlds in real time—revolutionizing simulation for business, education, and more.

By Werner [1010]

/ 5 Aug 2025

DeepMind’s Genie 3: The Next Leap in Immersive Simulation

Basics of Prompting Like a Champ!

Strategic prompts elevate CX execs. While most execs ask basic questions, prompt champions dig deeper, using focused queries to reveal friction and gaps. Master this skill to turn conversations into insights your competitors overlook.

By Editorial

/ 29 Jul 2025

Mindset Shift | Part 1: Beyond Horsepower & CCs: The Ultimate Competitive Edge Is Your Mindset

Ready to put AI in pole position? The secret isn’t mastering the machine—it’s reprogramming your own playbook for curiosity, scepticism, and fast laps around failure. Here’s how the leaders are winning real races—in mindset, not just machinery.

By Editorial

/ 28 Jul 2025

Mindset Shift | Part 1: Beyond Horsepower & CCs: The Ultimate Competitive Edge Is Your Mindset

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